Skip to main content
Report Outage
Current Outages
Meter Readings
Contact Us
Contact Update Form
Home

OUTAGE REPORTING: 1.800.521.9879

Menu
  • Members can now pay their bills online and check energy usage. Notice the Smart hub and Pay Bill Now buttons on the home page. 

  • Home
  • About Us
    • About Us
      • History
    • Board of Directors
    • Business Office Info
      • Directions
    • Careers
    • Code of Regulations
      • Articles of Incorporation
      • Code of Regulations
      • Mission Statement
      • Statement of Ideals
    • Competitive Difference
      • Deregulation and Choice
      • Generation Assets
      • Renewable Energy
    • Contact Us
      • Contact Update Form
    • Nondiscrimination Statement
    • Service Territory
  • Acct Services
    • Billing Services
      • Automatic Direct Bill Payment
      • Billing Rates
      • Budget Plan
      • Member Assistance
      • New Bill - 2025!
      • Payment of Bills
    • Capital Credit Retirement
    • Capital Credits
    • Financial Assistance
    • Financial Assistance
    • Service Fee
    • SmartHub
  • Community
    • 4H Involvement
    • Community - Youth
    • Operation Helping Others
    • Scholarships
    • Youth Tour
  • Member info
    • ACRE Coop Owners for Political Action
      • ACRE - Frequently Asked Questions
    • Annual Meeting Notice
      • Directions to L. W. Miller School
    • Annual Meeting of Members
    • Cardinal Plant Tour
    • Energy Alternatives - EnviroWatts
      • EnviroWatts Application
    • FAQ
    • Ohio Cooperative Living
    • Peak Management
    • Renewable Energy
  • Operations
    • Service Specifications
      • Meter Pole - Overhead Service
      • Overhead Service - No Mast
      • Overhead Service - With Mast
      • Meter Pole - UG Service
      • UG Service - Pedestal Panel
      • UG Service - Pedestal Post
      • UG Service - Structure Mount
      • Ohio MH Commision
    • Before You Dig - OUPS and OGPUPS
    • Non-Outage Trouble Form
    • Reporting Outages
    • Rolling Power Outages FAQ
    • Trees and Right-of-Way
      • Select the Right Tree
    • Service Disconnect
  • Services
    • Geothermal
    • Air Conditioning
    • Dual Fuel
    • Generator Transfer Switch
      • Generator Wattage Guide
      • Which Generator to Buy
    • Home Energy Audit
    • Radio Controlled Switches
    • Safety Demonstrations
    • Water Heaters
  • Useful Tools

Member Assistance

You are here

  1. Acct Services
  2. Billing Services
  3. Member Assistance

Guernsey-Muskingum realizes that situations may arise when members are unable to pay their electric bills. Often the Cooperative staff can be of assistance. The key to making payment arrangements is to inform the Credit Department of your intentions before you get far behind. The Credit Department is also knowledgeable of government agencies to which they may refer you for assistance.

The Member Services Department offers a free home energy audit to members who request it. This energy audit provides valuable conservation tips and energy improvement suggestions. We also can mail to you free suggestions for conserving energy, or answer questions over the phone.

For those members with electric heat, your winter bills obviously increase. GMEC offers a budget plan that will provide stability to your bills year round. Please call the Member Billing Department during the summer to discuss your budget options.

If someone in your household depends on in-home life support equipment, notify us immediately. We maintain an up-to-date record of all consumers who use electrically operated life support machines so we can give these consumers a high priority in restoring power during an outage. However, because we can not guarantee uninterrupted electric service, we strongly recommend that you have a backup power source and an emergency plan for extended power outages.

The Credit, Member Services, and Member Accounting Departments can all be reached at 1-(800)-521-9879 or refer to Contact Us.

Back to Top

Quick Links

  • Contact Us
  • News

Office Hours

Mon – Fri (7:30 a.m. – 4:00 p.m.)

17 S. Liberty St.
New Concord, Ohio 43762
Fax: 740-826-7171
Ohio Toll Free: 1-800-521-9879

Project Ohio

Follow Us Online

©2025 Guernsey Muskingum Electric Cooperative. All Rights Reserved.

Menu
  • Home
  • About Us
  • Acct Services
  • Community
  • Member info
  • Operations
  • Services
  • Useful Tools
About Us
  • About Us
  • Board of Directors
  • Business Office Info
  • Careers
  • Code of Regulations
  • Competitive Difference
  • Contact Us
  • Nondiscrimination Statement
  • Service Territory
About Us
  • History
Business Office Info
  • Directions
Code of Regulations
  • Articles of Incorporation
  • Code of Regulations
  • Mission Statement
  • Statement of Ideals
Competitive Difference
  • Deregulation and Choice
  • Generation Assets
  • Renewable Energy
Contact Us
  • Contact Update Form
Acct Services
  • Billing Services
  • Capital Credit Retirement
  • Capital Credits
  • Financial Assistance
  • Financial Assistance
  • Service Fee
  • SmartHub
Billing Services
  • Automatic Direct Bill Payment
  • Billing Rates
  • Budget Plan
  • Member Assistance
  • New Bill - 2025!
  • Payment of Bills
Community
  • 4H Involvement
  • Community - Youth
  • Operation Helping Others
  • Scholarships
  • Youth Tour
Member info
  • ACRE Coop Owners for Political Action
  • Annual Meeting Notice
  • Annual Meeting of Members
  • Cardinal Plant Tour
  • Energy Alternatives - EnviroWatts
  • FAQ
  • Ohio Cooperative Living
  • Peak Management
  • Renewable Energy
ACRE Coop Owners for Political Action
  • ACRE - Frequently Asked Questions
Annual Meeting Notice
  • Directions to L. W. Miller School
Energy Alternatives - EnviroWatts
  • EnviroWatts Application
Operations
  • Service Specifications
  • Before You Dig - OUPS and OGPUPS
  • Non-Outage Trouble Form
  • Reporting Outages
  • Rolling Power Outages FAQ
  • Trees and Right-of-Way
  • Service Disconnect
Service Specifications
  • Meter Pole - Overhead Service
  • Overhead Service - No Mast
  • Overhead Service - With Mast
  • Meter Pole - UG Service
  • UG Service - Pedestal Panel
  • UG Service - Pedestal Post
  • UG Service - Structure Mount
  • Ohio MH Commision
Trees and Right-of-Way
  • Select the Right Tree
Services
  • Geothermal
  • Air Conditioning
  • Dual Fuel
  • Generator Transfer Switch
  • Home Energy Audit
  • Radio Controlled Switches
  • Safety Demonstrations
  • Water Heaters
Generator Transfer Switch
  • Generator Wattage Guide
  • Which Generator to Buy
Search
    No results found.
    cancel

    Can't find what you are looking for?

    Use our instant search to find relevant pages.

    Touchstone Energy® Cooperatives