Service and customer satisfaction
The friendly atmosphere of rural Ohio carries over into the attitudes of the cooperative
employees. A customer is seen as an individual with specific needs and cooperative
employees respond to you in a personal way. The rates of Ohio's electric cooperatives
are, on the average, lower than five of the eight investor-owned utilities in Ohio.
In an era of customer choice, you will have every reason to continue to choose a
cooperatively-owned power provider.
Electric cooperatives have the technology to compete. With so many changes coming,
it is important for you to know that Ohio's 25 electric cooperatives are seeking
technology applications to improve upon their industry-leading service. Distribution
lines use high-tech voltage regulators to monitor the flow of electricity and maintain
the power quality necessary to run sophisticated computer systems and three-phase
motors demanded by today's commercial and industrial customers. Honda of America
manufacturing plants at Marysville, Ohio, and Anna, Ohio, both depend on electric
cooperatives for their electricity.
Computerized mapping systems guide dispatch crews quickly and efficiently. Global
Positioning Satellite (GPS) systems are used to pinpoint locations for crews responding
to calls. SCADA (Supervisory Control and Data Acquisition) systems are capable of
automatic and constant reporting of distribution line conditions, including voltage
and amperage, among other things. Computerized switching systems provide instantaneous
backup for loop-fed substations. Automatic Meter Reading (AMR) is an exciting new
area that Ohio's cooperatives are testing. AMR will bring special services to individual
consumers, including automatic outage reporting, meter reading and a home security